Terms and Conditions

Welcome to The Pawfecthaven Store! These Terms & Conditions govern your use of our website and services. By accessing our site or making a purchase, you agree to comply with the following terms. Please read them carefully before using our services.

1. General Use

  • By using this website, you agree to abide by these terms, as well as any applicable laws and regulations.
  • We reserve the right to update or modify these terms at any time without prior notice. Continued use of our website after changes are made constitutes acceptance of the revised terms.

2. Orders & Payments

  • All prices displayed on our website are in the applicable currency and include taxes where required.
  • Orders are processed only after full payment is received. We accept various payment methods, including credit/debit cards, PayPal, and other secure payment gateways.
  • The Pawfecthaven Store reserves the right to cancel any order due to pricing errors, suspected fraud, or stock unavailability. Customers will be notified in such cases, and refunds will be issued if applicable.

3. Shipping & Delivery

  • We strive to process and ship orders promptly within our standard business timelines.
  • Shipping times may vary depending on location, shipping provider, and external factors beyond our control.
  • The Pawfecthaven Store is not responsible for shipping delays caused by third-party carriers, customs procedures, or unforeseen circumstances.
  • Customers are responsible for providing accurate shipping details. We are not liable for orders lost due to incorrect information.

4. Returns & Refunds

  • We accept returns within a specified timeframe (as per our return policy) if the product is unused, in original condition, and includes all packaging.
  • Customers may need to cover return shipping costs unless the item is defective or incorrect.
  • Refunds are processed once returned items are received and inspected. The refund will be issued to the original payment method within a standard processing time.
  • Some products, such as perishable items or customized orders, may not be eligible for returns. Please review our return policy for details.

5. Privacy & Security

  • We are committed to protecting your personal information and use it only as outlined in our Privacy Policy.
  • Your data will never be sold or shared with third parties without consent, except as required by law.
  • Our website uses secure encryption methods to protect payment details and personal information.

6. Product Use & Liability

  • The Pawfecthaven Store provides high-quality pet supplies, but customers are responsible for ensuring product suitability for their pets.
  • Always follow the usage instructions provided with products to ensure safety.
  • The Pawfecthaven Store is not responsible for any injury, damage, or loss resulting from product misuse, pet allergies, or unforeseen reactions.

7. Customer Support

  • Our support team is available to assist with any questions, concerns, or issues regarding orders, products, or policies.
  • You can reach us via email or phone during business hours listed on our website.